FAQ
Questions owners usually ask.
Working with us
Who does Priority 1 serve?
We work with businesses of all sizes in San Antonio and the greater surrounding areas that need reliable managed IT, cybersecurity, and strategic technology leadership.
Do you replace our existing IT person or work with them?
Either model works. We can act as your full IT department, or work alongside an internal IT owner on monitoring, security, 24/7 emergency response, and projects.
What does a complimentary assessment include?
A focused review of your current environment, the highest-risk gaps, and a practical set of next steps. It is not a sales script.
Support & emergencies
Do you offer 24/7 coverage?
Business-hours support is standard. Critical outages and security incidents can be handled through 24/7 emergency coverage.
How do existing clients open tickets?
Clients use the support portal at priority1tech.itclientportal.com, or call (830) 291-8466 and choose option 1 during business hours.
What should we do during an outage?
Call (830) 291-8466. Active outages should be called in rather than sent through the contact form or email.
AI & your data
Where does our data go with private AI?
In a private deployment, the language model runs on dedicated hardware we manage, and your prompts and files aren't sent to a public AI provider. Sign-in is tied to your accounts, and you decide who can use it.
Will AI replace our technician?
No. AI can take on the sorting and searching, so technicians spend their time fixing things. A person owns every decision.
Is private AI as capable as ChatGPT?
For drafting, summarizing, and answering from your own documents, today's open models are strong. For some tasks the largest public models are still ahead. We'll tell you which is which for your use case.
